What is an RMM agent?
To put it simply, the RMM agent is the discreet software you install on the devices you wish to keep an eye on. It establishes a connection between the device being managed and the device being used for management. In recent years, solutions have been implementing AI to further enhance RMM's ability to automate tedious processes.
How an RMM agent works
RMM agents are compatible with a wide range of operating systems and devices, such as Windows, macOS, Linux, and cloud-based systems. Installing RMM agents on every endpoint is the first step in using RMM solutions. Agents are required to gather useful information and provide a report on the health and status of the deceased. The RMM tools and PSA software dashboard gathers and displays data from every endpoint. IT technicians can access, analyze, and take appropriate action on the collected data.
Be aware that the RMM agency installation is a one-time process. After installation, you can start implementing and deploying all your endpoint management and monitoring tasks.
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